Tamsin Foulkes from Lewis Haughton Wills in Falmouth, has been assessed as their company’s Relocation Agent Specialist.

The 2017 assessment was awarded by Relocation Agent Network following completion of its training programme and is achieved by individuals who continue to provide good quality service to relocating families moving either from or to the Falmouth/Truro area.

Tamsin first qualified as a Relocation Agent Specialist in May 2014 by completing Relocation Agent Network’s comprehensive online training programme, the Importance of Service. A national network of leading estate agents, of which Lewis Haughton Wills is a member, the network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network referral process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

“Having a Relocation Agent Specialist in the team offers our relocating customers the added assurance that they’ll be working with someone who understands the relocation process, someone who can offer help and guidance along the way," said a company spokesman. "We’re so proud that Tamsin’s performance has been assessed this year and it’s a great example of the continual development we invest in, here at Lewis Haughton Wills.”

Relocation Agent Network’s managing director, Richard Tucker, added: “To be recognised for their performance this year as a Relocation Agent Specialist is a great achievement. Well done to Tamsin. Selected by us to represent the Network in Falmouth, Lewis Haughton Wills has proved themselves to be the area’s local expert."