Unexpectedly bad decision in the bagging area

Packet Skipper

The rise of automated tills. Yes it was about time the Skipper took a break from council bashing, and had a look at something that has been getting his goat for years.

This week’s column was sparked by the arrival of even more of these impersonal, shouty, “item not in the bagging area” nightmares in the Asda Penryn store.

Now I get the financial imperative, get the shoppers to do the labour for you and profits will rise. And I suppose if this saving is passed onto the customer, everyone is a winner.

But a little birdy told me, when I was caught having a moan in the store, that they could see a future, not even ten years off, when there will be no traditional checkout staff at all.

This raised a question that could not be answered. If even supermarket check out staff are made technologically redundant, which I hasten to say they have not yet in the Asda store, what hope for the rest of us?

Where will people get the cash to spend in these automated stores?

On a side note, it seems that the Eden Project is really starting to struggle. Last summer was miserable, and the rain, combined with the Olympics did take their toll, but I for one hope it can find a way to become sustainable.

While all good things come to an end, we should keep our fingers crossed that it keeps drawing the visitors for decades to come.

It would, however, be better if it did not have to rummage around in taxpayers pockets every few years to keep going, and if it does, it better be open about it.

Comments(3)

ucsweb says...
11:55am Fri 15 Mar 13

I get fed up with supermarket staff telling me I am doing something wrong. If it can't read the barcode or doesn't register the weight, why is that my fault?
So now I know why there is a shelf by the machine. If it doesn't read the barcode it goes on the shelf and I buy it elsewhere.
I have been shown how to type the barcode in but, I don't want a job on the tills! I just want to get the goods, to pay and get out as quickly as I can.
The shop wants my money so paying should be hassle free!

ElevenEleven says...
4:49pm Fri 15 Mar 13

These machines are not installed "for the convenience of the customer" or probably even to bring prices down but rather to boost the stores profits.

Next time Cornwall Council pass a planning application for a supermarket partly based on the "jobs it brings to the area" perhaps they should consider this.

I think that if I am spending my money somewhere the least that company could do is employ someone to give some customer service and support the local economy.

Gillian Zella Martin 09 says...
4:22pm Sun 17 Mar 13

Self service tills are not theft proof, there are many ways in which one could swindle the shop out money whilst using them.

One I used recently was malfunctioning, It was supposed to issue me with 15p change but it decided to pour out change like a fruit machine when one wins, I informed an assistant and tried to give them their money back but was told they have no access to the machine so can't put the money back in so count it as my good fortune.

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