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Hundreds trapped on Penzance train for nearly six hours
10:34am Tuesday 6th August 2013 in News
First Great Western has said sorry after hundreds of passengers were left stranded in a broken-down train for over five hours.
The company has said the delay, when close to 500 people on the Penzance to London Paddington service were left stuck in Wiltshire this Sunday, was "unacceptable" and that passengers would be given refunds.
Passengers said they were "treated like cattle" after the brakes locked on the train due to a problem with an air pipe.
The BBC are reporting that toilets were not working even before the train broke down, that food and drinks, including water, were running low, and passengers forced to stand due to a lack of seats were told they would have pay more to sit down in empty first class seats.
A spokesman from First Great Western, said the refusal to allow people to sit in first class "absolutely shouldn't have happened", calling it "completely unacceptable" and that a "delay of this magnitude is unacceptable and a full investigation will be carried out".
First Great Western managing director Mark Hopwood said: "Clearly what I need to do is say sorry.
"We need to investigate what's gone on and we need to learn some lessons quickly from this."
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