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Crime down and detection rates up as Falmouth police changes pay off
3:00pm Saturday 17th August 2013 in News
Changes in the style of policing at Falmouth are proving effective says the town's inspector, with crime down and detection rates up.
In his report to Falmouth Town Council, Sector Inspector Steve Lenney said: “Considerable time has been taken to get all the supervisors up to date on LEAN methodology, which in simple terms is removing layers of wasted time, effort, duplicity, motion, over-production and over-processing and puts our customers at the very centre of what we do.
“It’s about allowing staff the freedom to solve local issues by the most cost-effective process.
"The time spent on this and our new processes are already starting to bear fruit. We have seen a significant step change in our performance.”
The inspector confirmed that although crime continues to fall and detections are by as much as ten per cent, further changes are planned.
“We are not going to be complacent and we are not resting on our laurels and this is certainly not hype or spin,” he said. “We have a long way to go and a very demanding audience, but we are well on course.
“We have had a fair few staff changes in recent months, with some familiar faces still away, but the team now in place are a very dynamic, forward thinking bunch who deliver by imagination, innovation and results.
“We will never please all of the people, all of the time and we will always have lessons to learn and be able to do things better, but our mind set is now about ‘doing the right thing’ and we are not chasing targets as performance will come as a by-product of doing things right and allowing officers and staff the opportunity to really deliver an innovative, local style of policing within the framework of our Chief Constable’s mission, vision and values of the force.”
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