Rentokil called out as cockroach found loafing about in Helston Tesco baguette (From Falmouth Packet)
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Rentokil called out as cockroach found loafing about in Helston Tesco baguette
6:00am Wednesday 4th September 2013 in News
A major Helston supermarket has called in Rentokil after a customer found a cockroach crawling around in his food.
Mark Alford, from Gwealfolds, contacted the Packet after discovering the pest inside the packaging of a salt and pepper baguette he bought from the in-store bakery last Friday.
The bread is served in an open-ended paper bag, with a cellophane panel through which Mr Alford’s seven-year-old daughter Daniella spotted the bug.
Mr Alford said: “I went to my daughter’s room, where everyone was, and she turned round and said, ‘What’s that crawling round in the bread?’ We looked and straight away we could see it was a cockroach.
“I’m not squeamish at all – I go fishing and have to gut fish. But the thought of a cockroach in the food we were just about to eat is a bit stomach churning.”
He added that had Daniella not seen the bug then the bread could have been put down and the cockroach escape into the kitchen, potentially causing an infestation.
Instead he caught it and quickly put it into a plastic tub, to prevent it from escaping, before taking the bug and the bread back to Tesco.
After speaking to the assistant manager and bakery manager, Mr Alford was refunded the money for the bread and given a £10 complementary voucher to apologise for the inconvenience – but he has taken the matter further, by contact the central office.
A Tesco spokesperson said: “We set ourselves very high standards for the safety of our food, so were disappointed to hear of this incident.
“We’ve contacted Rentokil to do a thorough check of the premises and will be reviewing the procedures we have in place. We apologise for any distress caused to Mr Alford and will keep him updated with the results of our investigation.”
Watch a video of the cockroach online at thepacket.co.uk.
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