Want to know how your council tax is being spent?

Falmouth Packet: Want to know how your council tax is being spent? Want to know how your council tax is being spent?

As council tax bills drop through letter boxes across Cornwall the council has updated the budget pages on its website to make it easier for local people to see how their money is spent.

The council says that with multi million pound budgets being spent on a wide range of different services, local authority finances have "traditionally been difficult to understand".

Adding: "Although the Council has always done its best to explain to local residents where their money goes, many people in Cornwall have said they have been left confused by the information which has been provided.

The new revised pages on the website can be found at www.cornwall.gov.uk/counciltax2014.

The new section on the website is being supported by the film “Working for Cornwall” which contains a series of stories featuring local residents and businesses showing how the money is being used on the ground - http://www.cornwall.gov.uk/default.aspx?page=36480.

Areas featured in the film include the support which is being provided to support businesses and improve the local economy; the "positive partnership" with town and parish councils; the work of the Highways crews in maintaining Cornish roads and services which help protect public health and safety.

Cornwall Council Leader John Pollard said: “Cornwall Council will be spending £1.14 billion on delivering services to people in Cornwall over the next twelve months. I know that trying to get to grips with the detail of how such a huge amount of money is being spent can be extremely difficult.”

“We hope that watching the film and seeing some of the successes their Council tax helped us to achieve last year will give people a better understanding of how we are using the money we receive to benefit Cornwall. “

The council says that  the arrival of the council tax bills generates a large increase in the volume of calls to the council, with many of these calls from people asking the same questions, including how and where they can pay and whether they can apply for a discount, the Council has introduced a new automated telephone system to prevent people from having to wait on the phone for long periods in busy times.

The new automated system, which will be available to all council tax and business rates customers 24 hours a day seven days a week, will mean people will be able choose from a variety of options, including registering for council tax, making a debit or credit card payment, changing the frequency of their payments and setting up a direct debit without the need to wait to speak to a customer services adviser.

The number for the new system, which will be available from is 0300 1234 171.

At the same time the Council is also encouraging local residents to try different ways of paying their council tax bills, by direct debit every month, paying by debit or credit card online, going to their local Council office or Post Office, or by post and standing order.

People can also ‘self serve’ and opt into a paperless e-billing service.

Comments (6)

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7:13am Sun 16 Mar 14

Gillian R.Z. Martin says...

"Other corporate items" such as? iPhones? iPads?
"Other corporate items" such as? iPhones? iPads? Gillian R.Z. Martin
  • Score: 9

7:43am Sun 16 Mar 14

Gillian R.Z. Martin says...

In comparison, I think Helston provide better value for their council tax than Mullion, for only £32 extra a year on a band B property, they cover Flora day, provide several play parks, have more than one set of toilets open all year, they also have a much larger town to cover including extensive CCTV coverage.
In comparison, I think Helston provide better value for their council tax than Mullion, for only £32 extra a year on a band B property, they cover Flora day, provide several play parks, have more than one set of toilets open all year, they also have a much larger town to cover including extensive CCTV coverage. Gillian R.Z. Martin
  • Score: 3

9:16am Sun 16 Mar 14

Helston fly on the wall says...

Gillian R.Z. Martin wrote:
"Other corporate items" such as? iPhones? iPads?
Good question, I read a statement by someone which is publicly available saying that the Chief Executive Andrew Kerr ordered things. On his wages couldn't he buy his own. Did you read the same thing Gill? Surely it must be true otherwise the statement would have to be removed.

With the council tax there are more people to pay it here in Helston than there are in Mullion so I suppose that's why it seems better value for money.
[quote][p][bold]Gillian R.Z. Martin[/bold] wrote: "Other corporate items" such as? iPhones? iPads?[/p][/quote]Good question, I read a statement by someone which is publicly available saying that the Chief Executive Andrew Kerr ordered things. On his wages couldn't he buy his own. Did you read the same thing Gill? Surely it must be true otherwise the statement would have to be removed. With the council tax there are more people to pay it here in Helston than there are in Mullion so I suppose that's why it seems better value for money. Helston fly on the wall
  • Score: 7

9:34am Sun 16 Mar 14

Helston fly on the wall says...

Someone thumbed your questions down Gill, I don't think some Cllr likes you asking questions, especially if you don't live in their area so you can't vote for them. I think Cornwall Cllrs and town Cllrs are only interested in answering questions from people in their own areas. Perhaps some Cllr might like to say what "corporate items" are on the council tax? Cars? Bottles of water? Bananas? Who knows.
Someone thumbed your questions down Gill, I don't think some Cllr likes you asking questions, especially if you don't live in their area so you can't vote for them. I think Cornwall Cllrs and town Cllrs are only interested in answering questions from people in their own areas. Perhaps some Cllr might like to say what "corporate items" are on the council tax? Cars? Bottles of water? Bananas? Who knows. Helston fly on the wall
  • Score: 9

3:52pm Sun 16 Mar 14

Gillian R.Z. Martin says...

Helston fly on the wall wrote:
Gillian R.Z. Martin wrote:
"Other corporate items" such as? iPhones? iPads?
Good question, I read a statement by someone which is publicly available saying that the Chief Executive Andrew Kerr ordered things. On his wages couldn't he buy his own. Did you read the same thing Gill? Surely it must be true otherwise the statement would have to be removed.

With the council tax there are more people to pay it here in Helston than there are in Mullion so I suppose that's why it seems better value for money.
I agree the population rate is higher in Helston than Mullion with regards to council tax income, I am only saying that I personally think Helston provides good value, in addition to which, It has a lot to offer alongside, Helston has the Epworth Hall, museum, library, one stop shop, cinema etc, I know they are not all council tax funded but they are still assets in the town, there is also a more regular bus service.
If you want to compare poulation rates more closely, Porthleven population rate is closer to Mullion than Helston and council tax for band B is only £8 a year more for Porthleven than Mullion, in my view that makes Porthleven better value for money than Mullion.
[quote][p][bold]Helston fly on the wall[/bold] wrote: [quote][p][bold]Gillian R.Z. Martin[/bold] wrote: "Other corporate items" such as? iPhones? iPads?[/p][/quote]Good question, I read a statement by someone which is publicly available saying that the Chief Executive Andrew Kerr ordered things. On his wages couldn't he buy his own. Did you read the same thing Gill? Surely it must be true otherwise the statement would have to be removed. With the council tax there are more people to pay it here in Helston than there are in Mullion so I suppose that's why it seems better value for money.[/p][/quote]I agree the population rate is higher in Helston than Mullion with regards to council tax income, I am only saying that I personally think Helston provides good value, in addition to which, It has a lot to offer alongside, Helston has the Epworth Hall, museum, library, one stop shop, cinema etc, I know they are not all council tax funded but they are still assets in the town, there is also a more regular bus service. If you want to compare poulation rates more closely, Porthleven population rate is closer to Mullion than Helston and council tax for band B is only £8 a year more for Porthleven than Mullion, in my view that makes Porthleven better value for money than Mullion. Gillian R.Z. Martin
  • Score: 10

4:25pm Sun 16 Mar 14

Gillian R.Z. Martin says...

Helston fly on the wall wrote:
Someone thumbed your questions down Gill, I don't think some Cllr likes you asking questions, especially if you don't live in their area so you can't vote for them. I think Cornwall Cllrs and town Cllrs are only interested in answering questions from people in their own areas. Perhaps some Cllr might like to say what "corporate items" are on the council tax? Cars? Bottles of water? Bananas? Who knows.
I disagree that all Town Councillors are only interested in answering questions for members of the public that live within the areas they represent, I could name at least three, all from different areas, none of which I live in, that have very obligingly and patiently answered numerous questions of mine.
[quote][p][bold]Helston fly on the wall[/bold] wrote: Someone thumbed your questions down Gill, I don't think some Cllr likes you asking questions, especially if you don't live in their area so you can't vote for them. I think Cornwall Cllrs and town Cllrs are only interested in answering questions from people in their own areas. Perhaps some Cllr might like to say what "corporate items" are on the council tax? Cars? Bottles of water? Bananas? Who knows.[/p][/quote]I disagree that all Town Councillors are only interested in answering questions for members of the public that live within the areas they represent, I could name at least three, all from different areas, none of which I live in, that have very obligingly and patiently answered numerous questions of mine. Gillian R.Z. Martin
  • Score: 11

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