Police in hit back at claims they are not picking up emergency calls fast enough

Police in hit back at claims they are not picking up emergency calls fast enough

Police in hit back at claims they are not picking up emergency calls fast enough

First published in News

Devon and Cornwall says that it is doing "everything possible to meet the challenges of responding to immediate and emergency calls", after figures show average response times between 2011 and 2013 increased from six to nine minutes. 

The force is claiming local media have "published misleading reports suggesting the force is not responding to incidents quickly enough".

The force doe not dispute these figures, which come from a "Freedom Of Information Act disclosure to a political party", however adds that the median average for response times in 2012-13 is between six and seven minutes.

Adding the median average takes into account that a small number of incidents can artificially skew figures, so gives a "much more representative reflection" of how the force is responding.

Assistant Chief constable Paul Netherton said: “There is no doubt that responding to incidents with less police officers and staff is a challenge. There is also a trend nationally showing a small rise in response times.

“However, the figures and tone of some media reports are not a fair or accurate reflection of the fantastic efforts police officers and staff make to respond to calls for help in what is one of the largest geographic police forces in the country.

“If anyone calls 999 or 101 we will do everything possible to grade their call appropriately and then give the right response in the right timescales.

ACC Netherton added: “We receive more than one million contacts from the public every year through our contact centres, and face very stiff targets as to how quickly we must answer a call and then respond to it.

“The communities of Devon and Cornwall should be reassured that in the vast majority of cases we meet these targets and get the right resources dispatched to deal with an incident.”

Comments (2)

Please log in to enable comment sorting

1:45pm Wed 21 May 14

Gill Z Martin says...

"There is no doubt that responding to incidents with less police officers and staff is a challenge"

Yes of course it is, that is why I suppose, an officer has time to call round in uniform and in a police car, to let some holidaymakers here, know that their cat is alright back home!
"There is no doubt that responding to incidents with less police officers and staff is a challenge" Yes of course it is, that is why I suppose, an officer has time to call round in uniform and in a police car, to let some holidaymakers here, know that their cat is alright back home! Gill Z Martin
  • Score: 0

7:58pm Wed 28 May 14

Gill Z Martin says...

So why doesn't the person that voted my comment down, state exactly what they think is right about an officer calling round to let holiday makers know that their cat at home being looked after by a neighbour is fine. Or do they just have a problem with facts? for which I have proof of.
So why doesn't the person that voted my comment down, state exactly what they think is right about an officer calling round to let holiday makers know that their cat at home being looked after by a neighbour is fine. Or do they just have a problem with facts? for which I have proof of. Gill Z Martin
  • Score: 0

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree