Blood, grease, and filthy flooded floor closes Falmouth KFC

Falmouth Packet: Blood, grease, and filthy flooded floor closes Falmouth KFC Blood, grease, and filthy flooded floor closes Falmouth KFC

A Falmouth restaurant which had previously been awarded the top national hygiene rating had to close earlier this month after a flood left food debris from a bin room running into the kitchen.

The area manager of KFC chose to close the branch on The Moor so it could address a range of issues, including staff working while standing in dirty water, following a visit from environmental health officers.

A report released by Cornwall Council said: “Entire floor in meat fridge, cooking area and bin room flooded. Severe accumulation of grease/ food debris on floor of bin room and running into kitchen. Three staff working standing in dirty water.”

It continued: “Raw meat room blood running on the flooded floor and in the kitchen water/grease/blood being carried on shoes.”

The report also detailed a smelly room with overflowing and cracked bins, a “filthy” hand washing basin with no paper towels and water “only a trickle” when other taps were in use, filthy drains and damaged walls.

Cornwall Council sent an environmental health officer to the store on June 30 following a complaint from a member of the public, and the company volunteered to close the kitchen after it was found that conditions were not suitable for food preparation to continue.

A council spokesperson said: “The council’s environmental health officer visited the next day and carried out a detailed inspection and a report listing the works required. She visited again that evening and was satisfied that the work had been carried out and that the kitchen was of a satisfactory standard so that the restaurant could be reopened.”

A KFC spokesperson said: “Health and hygiene are of the utmost importance to us, and our Falmouth restaurant had previously achieved the best possible 'Scores on the Doors' rating of five stars out of five. We did not meet our usual high standards on the date of the last visit, which was partly due to flooding in the kitchen area. We are confident that this was an isolated incident as inspectors were very happy with the store when they revisited the following day, and we will continue to work closely with the EHO to ensure we maintain our high standards.”

The restaurant had been awarded top marks of five stars in its last inspection by the national Food Standards Agency.

Management were given a list of requirements by the inspector, including providing paper towels in the correct dispenser, cleaning all parts of the premises and cleaning and disinfecting all surfaces and equipment in contact with food, removing rubbish from the bin room, replacing damaged bins and reviewing rubbish collection times, repairing exposed insulation in the raw meat storage room, restacking goods in the freezer, and cleaning the staff toilet and locker room.

The officer also said that the original leak needed to be monitored to ensure the repair was effective, and added that retraining and better supervision needed to be provided to staff, as the operation of current KFC ‘success procedures’ “was not effective in identifying and resolving hygiene problems.”

The council confirmed that all the work requested in the report has been completed and checked.

Comments (13)

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11:45am Wed 16 Jul 14

metrolivia says...

How appalling. chicken is the most dangerous foodstuff and if not prepared and cooked correctly can be fatal if consumed. I cannot think what the manager of this store was thinking of continuing to serve customers with so many problems. urgh...should be shut down for good.
How appalling. chicken is the most dangerous foodstuff and if not prepared and cooked correctly can be fatal if consumed. I cannot think what the manager of this store was thinking of continuing to serve customers with so many problems. urgh...should be shut down for good. metrolivia
  • Score: 5

2:32pm Wed 16 Jul 14

treving42 says...

It could be sterilised as clean as a new pin but wild horses wouldn't get me eating food from there - not ever!
It could be sterilised as clean as a new pin but wild horses wouldn't get me eating food from there - not ever! treving42
  • Score: 10

4:40pm Wed 16 Jul 14

victoriameldrew says...

personally I think it was a pity the noodle bar didn't make it - it was certainly better than KFC - gave a different kind of restaurant to Falmouth rather than the abundance of Italian eateries.
personally I think it was a pity the noodle bar didn't make it - it was certainly better than KFC - gave a different kind of restaurant to Falmouth rather than the abundance of Italian eateries. victoriameldrew
  • Score: 18

5:11pm Wed 16 Jul 14

penryn-resident says...

"Finger lickin' good" indeed....!
"Finger lickin' good" indeed....! penryn-resident
  • Score: 6

5:39pm Wed 16 Jul 14

sandy54 says...

I wouldn't eat there anyway staff haven't got a clue about food hygene
I wouldn't eat there anyway staff haven't got a clue about food hygene sandy54
  • Score: -12

5:45pm Wed 16 Jul 14

meerkats says...

think i will stick with McDonalds , doesnt inspire me with much confidence to go to KFC ,even though all the work has been completed.
think i will stick with McDonalds , doesnt inspire me with much confidence to go to KFC ,even though all the work has been completed. meerkats
  • Score: -6

7:52pm Wed 16 Jul 14

rwarwicker says...

We travel to Penzance if we want a KFC, we went a couple of times last summer and both times we were served cold fries and luke warm chicken. Definitely wont be going back to Falmouth KFC now
We travel to Penzance if we want a KFC, we went a couple of times last summer and both times we were served cold fries and luke warm chicken. Definitely wont be going back to Falmouth KFC now rwarwicker
  • Score: 5

7:57pm Wed 16 Jul 14

meerkats says...

penryn-resident wrote:
"Finger lickin' good" indeed....!
toe curling stomach churning finger lickin good
[quote][p][bold]penryn-resident[/bold] wrote: "Finger lickin' good" indeed....![/p][/quote]toe curling stomach churning finger lickin good meerkats
  • Score: -6

4:14pm Thu 17 Jul 14

Jirakitt says...

It will be busy as usual as soon as it reopens. This won't harm it in the slightest.
It will be busy as usual as soon as it reopens. This won't harm it in the slightest. Jirakitt
  • Score: -22

10:05pm Thu 17 Jul 14

Peter Falmouth says...

Jirakitt wrote:
It will be busy as usual as soon as it reopens. This won't harm it in the slightest.
It probably will be busy with tourists to the county that havn't heard about this, but to say it won't harm trade in the slightest is rubbish, bet it's lost customers that comment on here for a start and it will be talk of the town for a long time to come. I'd certainly tell all my visitors to give it a miss.
[quote][p][bold]Jirakitt[/bold] wrote: It will be busy as usual as soon as it reopens. This won't harm it in the slightest.[/p][/quote]It probably will be busy with tourists to the county that havn't heard about this, but to say it won't harm trade in the slightest is rubbish, bet it's lost customers that comment on here for a start and it will be talk of the town for a long time to come. I'd certainly tell all my visitors to give it a miss. Peter Falmouth
  • Score: 14

6:24pm Sat 19 Jul 14

penryn-resident says...

Yes it is rather obvious that the KFC people have been reading this page, isn't it? You couldn't pay me to eat in a place like that, it would be a good thing all round if the wretched place shut down.
Yes it is rather obvious that the KFC people have been reading this page, isn't it? You couldn't pay me to eat in a place like that, it would be a good thing all round if the wretched place shut down. penryn-resident
  • Score: 1

1:35pm Sun 20 Jul 14

XxOceanxX says...

As a mother i think its disgusting the manager as well as the stafff think its ok to serve food unfit to eat that has been cooked on filthy premises, chicken is dangerous if not stored and cooked properly everytime the staff served my child food and they were putting my sons health and quite possibly life on the line, the manager and all staff should be dismissed without fail my sons health and that of all people who use this store is more important than profits the only way kfc can redeem themselves in my opinion is to startbagain new staff and new management who know their jobs.
As a mother i think its disgusting the manager as well as the stafff think its ok to serve food unfit to eat that has been cooked on filthy premises, chicken is dangerous if not stored and cooked properly everytime the staff served my child food and they were putting my sons health and quite possibly life on the line, the manager and all staff should be dismissed without fail my sons health and that of all people who use this store is more important than profits the only way kfc can redeem themselves in my opinion is to startbagain new staff and new management who know their jobs. XxOceanxX
  • Score: 0

1:39pm Sun 20 Jul 14

XxOceanxX says...

Sorry about grammer my touch screen not the best!!!!!!!
Sorry about grammer my touch screen not the best!!!!!!! XxOceanxX
  • Score: 1
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