Cornwall Council has signed up to a national voluntary code of practice, called the collection commitment, and is asking for feedback on rubbish and recycling collections.

The commitment, which also extends to street and beach cleaning services, means that the council has pledged to:

  • Explain clearly what services you can expect to receive.
  • Provide regular collections.
  • Provide a reliable collection service.
  • Consider any special requests that individual households may have.
  • Design our services and carry out collections in a way that doesn’t produce litter.
  • Collect as many materials for recycling as we can and explain to you what happens to them.
  • Explain clearly what our service rules are and the reasons for them.
  • Tell you in good time if we have to make changes to your services, even temporarily.
  • Respond to complaints we receive about our services.
  • Tell all our residents about this commitment to collecting waste.

Tell the council what you think about your rubbish and recycling collections, street and beach cleaning services by completing the 2014-15 customer satisfaction survey here.

And as always, if you have a rubbish or recycling horror story, get in touch with the Packet at editorial@packetseries.co.uk.