THE police’s non-emergency phone service is to be reviewed after the Police and Crime Commissioner, Tony Hogg, at last acknowledged there could be a problem and has promised “significant changes” to it.

Falmouth Town Council had written to Mr Hogg earlier this year, lodging members’ concerns that the 101 service was not working efficiently with people being kept on hold or not being able to get through at all.

After initially not responding to the council’s complaints, Mr Hogg has now written to town clerk, Mark Williams, outlining his position on the 101 service.

He said: “The evidence from correspondence such as yours in my post-bag, from public consultation events and from public representatives and councillors, suggests that contacting the police through the 101 service may be a problem.

“I have committed to leading a review of the service to identify where delivery does not meet public expectation to ensure that action is taken to address any issues identified.

“My team are already working together with counterparts in Devon and Cornwall Police to drive this forward. I am expecting recommendations and actions to emerge over the next few weeks which would lead to significant changes to service delivery in the autumn.

“I hope this reassures you that I am taking this matter seriously.”