'Licensee defends snub to customer' (FP, 22/7) and Peter Johnstone who penned this article must be congratulated on his succinct, informative ‘other side of the coin’ account of what otherwise may well have been construed – by FP readers, as a rather nasty case of discrimination.
It now appears that the landlady had good cause to refuse to serve the customer in question i.e. not just on any facial only grounds, but rather bona fide visual/physical aspects.
We can all make mistakes, but in this instance and within her legal right/duty to determine whether or not a customer should be served, she acted correctly and in due course proffered to him a written statement of apology albeit the person himself had sought to besmirch via his video on Facebook/YouTube, her good name apropos her initial decision.
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