A 12-year-old girl has been given an award for showing outstanding focus, calmness and maturity whilst phoning ambulance services.

Ellie Webb, from Cornwall, called 999 when her mother experienced breathing difficulties and chest pains, keeping her calm until an ambulance crew arrived.

She was given the award on November 29 at a South Western Ambulance Service NHS Foundation Trust (SWASFT) award ceremony, which acknowledges those who have made a significant impact in the industry. The event took place at St Mellion International Resort near Callington.

A guest speaker for the event was miracle baby mother Jennifer Bowerman, from Torbay, who experienced complications during pregnancy. She was aided by a SWASFT call handler and paramedics.

“Every day you guys leave your families to help save families like ours,” she said. “My miracle baby, Frederick, was only delivered as a result of the crews quick thinking, professionals, and dedication and he is a daily reminder – every smile, giggle and cuddle.

“Thank you for working Christmases and weekends making those daily sacrifices,” she added.

More than 140 SWASFT staff members attended the ceremony, and Wiltshire-based paramedic Steven Blackmore and Richard Claridge were among those recognised for outstanding and devoted service.

“3000 times a day, within the largest ambulance service in England, our people are saving lives, reducing peoples’ suffering and pain, and dealing with the social and mental health needs of our communities,” said SWASFT Chief Executive Ken Wenman. “I am personally thankful to them all.”

SWASFT Chairman, Tony Fox, hailed the work of the 5000 staff, who work across 120 sites around the country. “I continue to be overwhelmed by the level of care and compassion given to patients and their families often at times of great distress,” he added.