An hotel in Falmouth has become the first in Cornwall to ask customers to rate their experience at the table using a specialised app - and is now encouraging others to sign up and share results.

The Greenbank Hotel is presenting customers at its restaurant with a digital tablet embedded into a bill wallet, through which they can provide instant, anonymous feedback about their dining experience.

The aim is to help the hotel know what its guests and diners have enjoyed - and if any needs improving to give the best experience possible.

Managing director Ben Young said: “We aim to continually improve all that we do at the hotel and there’s no better way than to ask the right questions of our visitors.

"Our new tablet based system will work alongside our more traditional methods of capturing feedback. This technology is in no way designed to make up for good old hospitality and interaction but should provide us with transparent and specific feedback to help us further elevate our levels of customer delight."

He added that Cornwall’s economy relied on a thriving hospitality sector and said: "It is critical that we strive to offer the very best possible hotel experience to all. Utilising this innovative technology will assist us in our desire to ensure that 100 per cent of our visitors would recommend our hotel.”

The hospitality rating project is open for more Cornish hotels, restaurants and cafes to join and is being run by a team based at Falmouth University.

While the detailed feedback remains confidential to each company, it is hoped by that getting others onboard to share certain elements of the feedback anonymously this will create an average benchmark for businesses to compare themselves against.

Any businesses interested in signing up can register at tinyurl.com/hospitality-rating-project.