One of Cornwall’s leading heating companies has grown its team to support its growing customer base, as well as rewarding staff for their hard work during the pandemic.

Blue Flame Heating, which is based in Penryn and has 12,000 customers across Cornwall, has taken on five new field engineers, a new accounts admin team member and two apprentices to help with increased demand.

The company, which has carried out 14,500 jobs since March, has also announced pre-Christmas bonus to thank staff for all their hard work to ensure ongoing COVID-19 compliance.

Blue Flame founder and director, Mark Bolitho, said: “We’re extremely proud of how the team have supported customers over the last six months and responded to the challenges of COVID-19.

“Having heat and hot water, especially as we’re coming into winter, is vital to our customers. The team have adapted brilliantly to make sure we can continue to give the same high standard of service levels in a safe and secure way.

“Adding to the team will also help with capacity as we’ve seen an increase in calls from new customers who have not been able to get support for boiler services or installations elsewhere.”

The expansion of the company’s health and safety guidelines, which includes a pre-appointment call and the use of PPE, have been led by co-founder and director, Paul Smith.

“We are an essential service, so health and safety in the workplace is vital,” said Paul.

“We are constantly monitoring government guidance and adapting our policies to ensure we can provide the best service safely.

“I am so pleased with how the team, both in the field and in the office, have taken this on. And the feedback from our customers backs this up.”

The company celebrated its 30th anniversary in 2018 and works with private customers, as well as organisations including Coastline Housing and The National Trust.

Kim Conchie, CEO of Cornwall Chamber, said: “When we talk about a business embedded in the community, Blue Flame sums this up perfectly from its apprenticeship scheme through its training and customer care.

“It is a business that knows its success is based on reputation, referrals and repeat business.

“Congratulations once again on your ongoing development, growth and genuine role in Cornwall’s business and wider community.”

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